At Pawutra, we are committed to protecting your privacy and ensuring the security of any personal information you provide. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (Pawutra.com) or make a purchase from our online pet care store.

1. Information We Collect

We collect the following types of information:

  • Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details.

  • Comments: When visitors leave comments on the site, we collect the data entered in the comment form, as well as the visitor’s IP address and browser user agent string to help detect spam.

  • Automatically Collected Information: We may collect information such as your IP address, browser type, referring website, pages you visit, and other browsing data to improve our website’s functionality and your shopping experience.

2. How We Use Your Information

The information we collect is used to:

  • Process and deliver your orders.
  • Provide customer support.
  • Improve our website and services.
  • Send updates, promotions, or marketing communications (if you’ve opted in).
  • Detect and prevent fraudulent transactions and security breaches.

3. Cookies

Pawutra uses cookies to enhance your browsing experience and to allow you to save your login details, track your shopping cart, and remember your preferences. You can control cookie preferences through your browser settings.

  • Login Cookies: When you log in to our site, we set cookies to save your login information and screen display preferences. These cookies last for two days for login and a year for screen preferences.

  • Comment Cookies: If you leave a comment, you may opt to save your name, email, and website in cookies for your convenience. These cookies will last for one year.

4. Third-Party Services and Embedded Content

Some content on our website may include embedded content (e.g., videos or images). Embedded content from other websites behaves in the same way as if you visited that other site. These websites may collect data about you, use cookies, and track your interaction with the embedded content.

5. Who We Share Your Data With

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party providers to facilitate services such as payment processing, order fulfillment, and shipping. All third parties comply with strict confidentiality and security practices.

6. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to automatically approve follow-up comments instead of holding them in a moderation queue.

For users who register on our website, we store the personal information provided in their user profiles. Users can view, edit, or delete their personal information at any time (except for their username). Website administrators can also view and edit that information.

7. Your Rights Over Your Data

If you have an account on Pawutra.com or have left comments, you can request an exported file of the personal data we hold about you, including any data you provided. You can also request that we delete any personal data we hold about you. This does not include any data we are obligated to keep for administrative, legal, or security purposes.

8. Data Security

We take the security of your personal data seriously and use industry-standard measures to protect it. This includes encryption of sensitive data and secure storage of personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Changes to this Privacy Policy

Pawutra may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and your continued use of our website after such changes will constitute your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: orders@pawutra.com